We're here to support your journey. Find answers below or reach out directly.
For account issues, billing questions, or technical problems, email us at support@stopnic.app. We respond within 24 hours.
Manage your subscription through your Apple ID settings. For refund requests within our 30-day guarantee, email support@stopnic.app.
Found something that doesn't work right? Let us know at support@stopnic.app with your device model and a description of the issue.
StopNic is not a crisis service. If you're experiencing a mental health emergency, please contact your local emergency services or the 988 Suicide & Crisis Lifeline (call or text 988).
StopNic uses a science-backed approach that changes how you think about nicotine rather than relying on willpower alone. Through daily lessons based on addiction science, an AI-powered SOS button for instant craving support, mood tracking, and community features, the app addresses both the psychological and habitual aspects of nicotine addiction.
The SOS button is your instant lifeline when a craving hits. Tap it and you'll see a front-camera mirror with motivational reminders, access to an AI chatbot trained in addiction science that responds in under 2 seconds, and a guided breathing exercise called Calm Reset. It's designed to help you survive the 3-10 minute craving window.
Yes. The Annual plan ($29.99/year) includes a 3-day free trial. You won't be charged during the trial period. If you cancel before the 3 days are up, you won't be charged at all. We also offer a 30-day money-back guarantee on all plans.
You can cancel your subscription at any time through your Apple ID settings: Open Settings > tap your name > Subscriptions > StopNic > Cancel Subscription. Your access continues until the end of the current billing period.
Absolutely. StopNic works for all forms of nicotine addiction including cigarettes, vapes, nicotine pouches (like Zyn), IQOS, and other tobacco products. The onboarding process tailors your experience based on what you're quitting.
Yes. We take your privacy seriously. Camera images from the SOS feature are never stored or transmitted — they stay on your device. Your personal data is encrypted and never sold. Read our full Privacy Policy for details.
Relapse is a normal part of quitting for many people. StopNic includes a "I Relapsed" feature that helps you log it, reflect on what happened, and get back on track without shame or judgment. The app adjusts your progress and continues supporting you.
The core curriculum spans 30 days across 5 modules, with one new lesson unlocking each day. After 30 days, you'll still have access to all content, the SOS button, community, and all tracking features for as long as your subscription is active.
No. StopNic is a support tool, not a medical device. It does not provide medical advice, diagnosis, or treatment. If you have health concerns related to smoking or nicotine use, please consult a qualified healthcare provider. StopNic can complement professional treatment.
You can request account deletion by emailing support@stopnic.app from the email address associated with your account. We will delete your data within 30 days of receiving your request.